Returns Policy

Returns Policy

 

Breast Pumps and Beyond Proprietary Limited (“BP+B’ or “Breastpumps + Beyond”) is the authorised distributor of Medela, EPI-NO, Upspring and Bravado products in Southern Africa.

Medela products

 

In your breastpump box, you will find the Medela International Warranty. This warranty states that – Medela AG warrants to the customer who has purchased the new product from its authorised distributor or retailer that this product will be free from defects in workmanship and materials for one (1) year.

Breastpumps and Beyond offers an extended one (1) year warranty on your breastpump, thus giving you a two (2) year warranty. In order to activate this extended warranty, we request that you register your pump www.breastpumps.co.za.

Products purchased by non-authorised distributors eg: internet market places (including but not limited to eBay, Amazon, Gumtree, Junk mail, or individuals publicly selling their equipment on the second-hand market), auctions or other types of public sales are not covered by this warranty.
Medela and/or BP+B will not be liable if the alleged defect or malfunction was caused by Customer’s or any other person’s improper dealing with the product. This applies for the following actions:
-improper handling in disregard of operating instructions;
-repair, modification, or maintenance, etc. of the product which is not carried out by a Medela Service Centre; and / or
-improper transport.

This warranty does not cover normal wear and tear, or alleged defects or malfunctions caused by excessive load or stress, incorrect voltage, or any other cause beyond the range of its intended use as well as by accident, fire, or other hazards, or other cause not due or attributable to Medela or BP+B.

This warranty does not cover physical damage to the product or malfunctions resulting from the use of the product in conjunction with any sort of ancillary or peripheral equipment. In such cases, there is no defect of the product itself in the sense of this International Warranty.

Breastpumps + Beyond is not an authorised service centre and therefore is not authorised to repair breastpumps.

Should your product be defective, due to a factory fault and we are unable to restore it to working order, we will authorise a replacement, provided you are the original purchaser and proof of purchase can be provided.

If the breastpump was purchased outside of Southern Africa, it is important to note that, the warranty lies with the supplier from the country where the product was purchased.

EpiNo Products

There is a two (2) year warranty on the the EpiNo. This warranty does not cover improper use.
In order to validate this warranty, proof of purchase must be provided.
The lifetime of this product is 5 years from date of Manufacture.
This is a personal use product, and may not be returned once the packaging has been opened.

Upspring Products

All products except panty products are eligible for return within 30 days from date of purchase. NOTE: all panty products are undergarments and as such are not eligible for returns. If you need to exchange panty products for a different size, we are happy to exchange for a different size provided that the product is still sealed in its original packaging and has not been worn.
Product exchanges are to be presented with a proof of purchase.

Bravado Products

Bra’s and Tanks may be returned, up to 30 days from the date on the proof of purchase; provided that they have only been tried on and not worn or washed, are in “as new condition”. Please note “as new condition” refers to both the product and its packaging. For hygienic reasons, bra’s and tanks sent back to BP+B in not “as new condition”, will be returned to you.
Proof of purchase must be produced in an event of a product exchange.

Should you experience any product defects on any of the brands that we distribute please contact us directly.

Breastpumps and Beyond offers high quality products for new parents. Below are our fabulous brands, selected specifically to create a better parenthood and happy children.